Service and maintenance

Service and maintenance



Global Nissan service standard is applied at all authorized dealers nationwide to provide fast, professional after-sales service to help customers feel comfortable and convenient every time they bring their cars for service.

Take a look at the 10 steps in the process of Nissan Customer Care Standard:


Khách hàng đặt hẹn dịch vụ

1. Customer schedules appointment

Cố vấn dịch vụ đón tiếp khách hàng

2. Service Advisor welcomes customer

Cố vấn dịch vụ tư vấn cho khách hàng

3. Service Advisor consults customer

Quản đốc nhận yêu cầu kiểm tra và phân công công việc

4. Foreman receives repair order and allocates job

Kỹ thuật viên tiến hành chẩn đoán

5. Technician performs diagnosis

Cố vấn dịch vụ giải thích nội dung sửa chữa và xin sự đồng ý của khách hàng

6. Service Advisor explains service job and asks for customer’s approval

Kỹ thuật viên tiến hành sửa chữa

7. Technician performs repair

Quản đốc kiểm soát chất lượng sửa chữa

8. Foreman controls service quality

Cố Vấn Dịch Vụ giao xe cho khách hàng

9. Service Advisor delivers vehicle to customer

Nhân viên Chăm Sóc Khách Hàng gọi điện chăm sóc sau dịch vụ

10. Customer Relationship Officer makes follow-up call



Your Nissan vehicle has been manufactured with high durability, but scheduled maintenance is maintenance is necessary to ensure your Nissan vehicle operates properly and efficiently.

  • The first periodic maintenance for a new Nissan vehicle is 1,000 km or 1 month, whichever comes first. This maintenance is especially important because it allows authorized sealers to check and repair immediately (if necessary) to ensure the safety of customers during use of the vehicle.
  •  The periodic maintenance schedule is specified in the Owner’s Manual. You should take the initiative to bring the vehicle to Nissan dealers for regular maintenance at every 5,000 km or 3 months, whichever comes first.


  •     One of the required conditions to enjoy the new car warranty
  •     Outstanding and perfect service quality, ensuring safety and improving vehicle's longevity
  •     Nissan trained technicians regularly updated with technical information
  •     Advanced equipment and tools
  •     Genuine parts and reputable repair warranty
  •     Competitive service price